Refund Policy

Effective Date: 22 June 2025

At Path To Potential, we strive to deliver high-quality educational support. We understand that circumstances may change, so this policy outlines how we handle cancellations and refunds for booked sessions.
 

1. Cancellations by the Client

• 24 hours’ notice (or more):
  You may cancel or reschedule a session free of charge if you give us at least 24 hours’ notice. You will receive either a full refund or the option to reschedule your session.

• Less than 24 hours’ notice:
  If you cancel with less than 24 hours’ notice, the session is non-refundable, except in exceptional circumstances (such as a medical emergency). In such cases, we may offer a credit or reschedule at our discretion.
  
   

2. Missed Sessions / No-Shows

• If a session is missed without notice ("no-show"), no refund or reschedule will be offered.

• Please notify us as early as possible if you’re unable to attend.
  
   

3. Cancellations by Path To Potential

• If we need to cancel a session (e.g. due to illness or emergency), you will receive:

  • A full refund, or

  • The option to reschedule at your convenience.
    
     

4. How to Request a Refund

To request a refund or reschedule, please contact us at:
📧 path2potential.tutoring@gmail.com
Please include your name, booking details, and reason for the request.

 

5. Refund Method

• Refunds will be issued via your original payment method.

• Please allow 5–10 working days for the transaction to process.